How long will my cookies last?

Your cookies will be at its best within a week from pickup. To retain freshness, keep cookies in its original heat sealed packing.

Can I freeze my cookies?

Yes! If you do not plan on consuming your cookies within the week, you may freeze them. Be sure to keep your cookies in its original heat sealed packaging and place inside an air tight (freezer safe) container before freezing. When you are ready to consume them, take the container out of the freezer and do NOT open it until the contents come to room temperature. This will help the moisture redistribute and prevent your cookies from drying out.

What happens if I cannot make the pick up date and time?

If you are in need of an alternate pick up date or time, please be sure to make arrangements with us before placing your order to ensure a successful pick up. Please use the Contact Us page to send us a message. Any prearranged alternate pickups must occur after (not before) the advertised pick up date.

What happens if I miss the pick up date?

It is our goal that you receive your cookies in its freshest state! Having a single pick up date and window helps ensure this. However, we understand that emergencies happen. If this is the case, please contact us as soon as possible (see Contact Us page). Please know that no refunds will be provided for missed pick ups.

Are there any allergens in the cookies?

The ingredient list for the cookies can be found on the packaging, however, the products are made in a home kitchen and may have come in contact with possible allergens.

Are these cookies made in a kitchen that is regularly inspected by the Department of Health?

Flour Garden Bakes is operated in a home kitchen under the Hawaii Department of Health Homemade Food Operation guidelines (HAR Chapter 11-50 Food Safety Code) and is not regularly inspected by the Department of Health. However, all food handling safety guidelines, as set by the Department of Health, are closely followed.